Refund & Return Policy

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Last updated: July 2026

At Âme Bridal, every veil is handcrafted exclusively for the bride who orders it. Each piece is made to order, which means production begins specifically for you after your order has been confirmed.

For this reason, we encourage you to carefully review your order before completing your purchase.

Made-to-Order Products

All Âme Bridal veils are made to order.

Each veil is individually handcrafted according to the specifications selected at the time of purchase, including style, length, width, color and other chosen options.

Because every veil is created specifically for one customer, we do not accept returns or exchanges due to:

change of mind;
incorrect choice of style, length, color or options;
wedding cancellation or postponement;
personal preference after delivery.

Defective or Incorrect Items

Your satisfaction is extremely important to us.

If your order arrives with a manufacturing defect or if you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery.

To help us assess your request, please include:

your order number;
a description of the issue;
clear photographs showing the defect or incorrect item.

Requests submitted after seven (7) days of delivery may not be eligible for review.

Return Process

If your return is approved, we will provide detailed return instructions.

Âme Bridal will cover the return shipping costs only when:

the product contains a verified manufacturing defect; or
the incorrect product was shipped due to our error.

Returned items must:

be unused and unworn;
be in their original condition;
include all original packaging.

Inspection

Once your return has been received, our team will carefully inspect the item.

If the defect or error is confirmed, we will, at our discretion:

repair the veil where appropriate;
replace the veil with an identical design; or
issue a full refund.

Refunds

Approved refunds will be issued using the original payment method.

Please note that your financial institution may require additional processing time before the refund appears on your account.

Shipping charges are refundable only when the return results from our error or from a confirmed manufacturing defect.

Damaged During Shipping

If your package appears visibly damaged upon delivery, please notify the carrier where possible and contact us as soon as possible with photographs of both the packaging and the item.

We will work with you to find the most appropriate solution.